Ancient Cooking Techniques Combined With Modern Technology.

Dual Ventilation

Control the temperature easily and accurately using the air vents at the top and bottom of your grill.

Built-In Thermometer

Easily monitor precise heat levels, with optimal temperatures marked for grilling, smoking, baking, & searing.

Inner Fire Bowl

Maintains steady temperatures for all cooking methods by evenly absorbing and radiating heat.

Cast Iron Grate

95 square inches of cooking area, made to handle intense heat effortlessly and deliver exceptional sears.

Insulated Handles

Ergonomic bamboo handles ensure comfort and safety from high temperatures.

Fuel Efficient

It's excellent heat retention maximizes heat with minimal fuel, making it perfect for extended grilling

Easy Assembly

Get grilling in no time with its easy and quick assembly, designed with very few parts to simplify setup.

1-Year Warranty

Enjoy a full year of worry-free
grilling with our comprehensive
1-year warranty.

Good Grills Come in Small Packages

Heavy-duty charcoal or gas grills are great for family reunions. But what if you only have a mouth or two to feed?

This portable grill is small and compact with a body diameter of just 13″ and a cooking grid of 11″ making it the ideal choice for cozy balcony cookouts or quiet beachside grilling.

(Warning: Do NOT carry when hot!)

Chef-Level BBQ Quality, No Culinary School Needed!

Struggling with unevenly cooked, dry meats on traditional grills can be frustrating.

But thanks to the insulated ceramic walls of this Kamado Grill, it heats up quickly and maintains a consistent temperature, allowing even beginners to cook mouth-watering grilled dishes every time.

Plus, enhance your grilling skills by adding our Kamado Cookbook to your order, which includes 20 straightforward recipes guaranteed to impress your guests and elevate your chef status.

Quality Sears that Makes You Cheer

Most grills fall short at high-temperature searing, leaving you with less-than-perfect steak crusts.

The London Sunshine Kamado Grill reaches an impressive 750°F (399°C) ensuring every steak has that delicious, caramelized crust that even the best steakhouses envy.

Unleash Culinary Magic With the One Grill That Does It All!

Most grills restrict your cooking options, limiting you to basic grilling.

Enter the Kamado Grill, equipped to smoke, grill, bake, and roast, giving you the confidence to tackle any recipe.

The Kamado Grill That Outlasts

Do you demand longevity from your outdoor cooking gear?

Built with top-grade materials, including a sturdy 1-inch thick ceramic wall, this Kamado Grill is built to endure, saving you money and hassle from frequent replacements.

100% Happiness Guaranteed

Ever felt ignored by a company once they've made the sale?

At ClickMyCart, we prioritize your satisfaction. That's why we back every sale with a rock-solid happiness guarantee. Reach out anytime, and we'll make it right, ensuring you are always satisfied.

Ready to Elevate Your BBQ Game?

Ready to Elevate Your BBQ Game?

What is the Shipping Fee for this item? How can I get the correct Shipping Fee?

Shipping in Canada, Shipping Fee may charge for some items, and some items offer free shipping in Canada. The shipping charge amount would be upon each individual listing on our website. If you are outside Canada, please contact us to get a shipping quote at +1(888) 595-6368 or support@clickmycart.com.

Do you ship anywhere in North America?

Yes, we ship to ship anywhere in North America except for the following provinces YT, NT and NU in Canada, Please note that additional shipping fees may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z. The additional shipping fee will be contacted to each individual customer when an additional fee occurs in some rural areas.

We only deliver to verified physical addresses. We do not deliver to PO Box.

When I try to pay for my item, the shipping cost is not correct. How Can I fix it?

When you check out and find out that the shipping cost is different from the cost showed the shipping Section, please contact us immediately. Please provide us with your physical shipping address, postal code, and phone number, our customer service will fix the problem for you manually.

I have paid. When will you ship my order?

All shipments will be made within 1~3 days from the day that payment is verified and cleared—no weekend, holiday, or after-hours delivery is available.

Why do you require my telephone number as mandatory for delivery?

Courier companies request Customer telephone numbers as mandatory for delivery. Courier will contact you if you are not available to receive the delivery or when the driver cannot find the address. The courier also needs to contact the buyer if shipping damage or shipping loss occurs.

How to track my item and how long it will take for shipping?

We will email a Tracking code to the buyers within 24 hours after the item is shipping. Normally, the item will be delivered in 2 to 9 business days. You can go to the courier's website and check the status at any time once you received the tracking number.

Do I need to sign for my item on delivery?

Most couriers do not require a signature upon delivery. The driver may leave the package at your front door if nobody is at home.

I am not at home while the driver delivers my item. Will they redeliver my item?

If the package does not require a signature for delivery and you are not at home at the delivery time, the driver may leave the package at your front door. If your signature is required for the delivery, the driver will leave a notice card to inform the second delivery time. Re-deliveries are made only two times. If you miss the second delivery, you have to pick up the item at the station within a few days before it will be returned to our warehouse

What if my item/ package arrives damaged?

When you receive your item, please check your item carefully. If the package appears damaged, please write "Package Damaged" when you sign for the delivery. After receiving the package, please email us immediately. We will contact you to proceed with the damage claim. Please DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honoured by the shipping company. We are indirectly liable for any loss, theft, or damages, during delivery. Please be patient as we must claim the damage with the shipping courier and send you the parts or replacements.

Does the Shipping & Handling fee include shipping insurance?

The shipping and handling fee does not include insurance. We highly recommend buyers for more protection purchase insurance to cover any loss or damage that may be incurred. We are not liable for any loss, theft, or damage to any goods during delivery if no insurance is taken out on the item.

Standard Shipping

Delivery Time = Processing Time + Shipping Time

Due to the current Corona-virus pandemic, it may take longer than usual. If you did not receive the tracking number or your item has not been delivered within 9 business days after receiving our payment confirmation email, please contact us immediately. We will be unable to trace it if you contact us too late.

OVERVIEW

This website is operated by CLICK MY CART LTD. Throughout the site, the terms“we,”“us” and“our”refer to CLICK MY CART LTD. CLICK MY CART LTD. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate of any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or authority. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CLICK MY CART LTD., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless CLICK MY CART LTD. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the CLICK MY CART LTD. physically office location. (Detail address might show on the company's website for reference)

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@clickmycart.com.

CLICK MY CART LTD. Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.clickmycart.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.]]

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@clickmycart.com or by mail using the details provided below:

CLICK MY CART LTD

Unit 32，160 Bradwick Dr，Concord, ON L4K1K8

If you are not satisfied with your purchase of a Click My Cart Ltd. (The“CMC”) product, you may be eligible to return your item to CMC within 30 days from receipt of shipment. Please get in touch with us for a Return Authorization and begin our Returns Process.

Terms and conditions of Return & Refund Policy

The product must have been purchased directly from CMC Ltd. CMC cannot accept returns of CMC branded products purchased from other retailers or resellers.

The purchased product must be in brand new condition with original packaging and accessories. Please note that CMC does not permit the return of or offer refunds for parts or accessories.

Please get in touch with us to commence the return process. Please do not return your appliance to CMC without first obtaining a Return Authorization from CMC. Please note that CMC is not responsible for the appliance that is lost or damaged without following our return process and without obtaining Return Authorization prior to the return process.

If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for a RETURN. To issue a full refund, CMC may require pictures or videos of defective/damaged items. Once your claim is processed and approved, please allow 3-5business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.

The Return Authorization is only valid for 14 calendar days from issuance. If the customer did not arrange to send out the return in the next 14 calendar days, the System would cancel the return. CMC would treat it as a customer giving up the return request. All instances of returns from damaged or defective products are shipped back to CMC at CMC’s expense, and CMC would issue a return label to the customer. All other returns are shipped back to a CMC at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to CMC and confirmed delivered to our warehouse to complete the warranty transaction.

All purchases may be returned for any reason within 30 days of the date of purchase upon receipt of a Return Authorization issued from CMC. All such RETURNs may receive a complete replacement unit, replacement parts, or full or partial refund at the sole discretion of CMC.

If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals, and documentation that shipped with the product, CMC will offer you a refund based on your original method payment.

There are no additional costs or fees associated with a RETURN, including restocking fees or processing fees, however, some cases (as discussed below) may be at the customer’s shipping expense.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit cart or original method of payment within 14 days.

Dead On Arrival (DOA): Product Failure Out of the Box

A CMC product is considered DOA if it shows symptoms of an equipment failure, preventing basic operability when you first use it after opening the box. If you believe your product is DOA, please call CMC within 30 calendar days of the invoice date.

If CMC determines that the product is DOA, CMC will arrange for the DOA product's return and ship you a replacement product at CMC's expense.